Wing Stop in American Canyon

If you go to this location, I promise it will be a terrible experience. Always long waits and rude employees who don't care. It's kind of a running joke in the area about how bad this business is.I decided to give them another chance, because me and my team were pulling an all-nighter at work and they wanted Wingstop. So at 10:30 we tried to place an order over the phone but nobody picked up. So I went down there, and of course they were closed early. They're supposed to be closed at midnight, but their doors were locked at 10:45. Cool. It's not like an entire crew of people put off eating dinner because we planned on your business being open or anything.Don't waste your time here!

Called in order waited 20 min in store after cashier told me he was off and stood there for 5 min. While the 1 of 2 other employees busy cooking had to stop to bring me up. Food was over cooked. This place used to be great and worth a short wait. Seems to have gone way down will try again hope my experience will be better. Especially after spending over $50 for some overcooked boneless wings.

Great as usual 😃 korean blend is smoking hot😍😂 worth the wait😑😎😁

Great staff. Flavor was great. Will come again at night!

It my favorite place for wings. This place gets very busy anytime after 4:00pm so expect to wait longer than you are told. 30 min equals 45min wait. Otherwise this is a great place. Don't get too comfortable with the staff as there is a high turnover. This could be the reason for the extra waiting time. Still my favorite place for wings regardless of the wait time. I do recommend for lunch.

The service is usually really slow and not always friendly. Even when we order online we still end up waiting another 20+ minutes after our pick up time for our food. And any time we have spoken to the manager she has argued with us instead of fixing the problem. With all of that being said, the food is always good. The food quality is great, but the customer service needs a lot of work.

Good wings. Wait can be long sometimes but it's good

Kitchen looks like it doesn't get cleaned. Same goes for the rest of the place. Orders take way to long to come out of the kitchen. Their 15 minutes is 45 in real time. But looking at previous reviews No change made by owner of this location. Young kids with a don't give attitude running it.

If you get the good soda machines, I'll give you 5 stars :D

Was not impressed at all place is to loud never shouted out names orders are slow place is filthy won’t be back ever

Ordered online and when we went to pick up it wasn’t ready. Tried to say we had made 2 orders when she called and said she would be canceling one since our order was over $30. They sold beer to what looked like two minors, didn’t even ask them for ids and they walked out of the establishment with an open beer bottle in hand. Not sure what kind of establishment does that.

One of my husbands favorite chicken joints.

This location never seems to understand customer care. Tables always need to be bussed. Wait is typically longer than in the past. Most noticeable is that the employees have an “I wish I didn’t have to work here” attitude. I would look into a training program or maybe find another “wing stop” that gets great reviews and find out what they are doing. Food tastes good and it’s the only close wing stop. If there were another wing choice I would stop coming here. Owners should really make some changes. Hasn’t been a pleasurable experience for me for quite some time. / Local resident.

I’ll wait and wait and never get my food over half hr. I ask them for refund they said is a time frame to get my money back of 40 minutes that’s ridiculous

Most of the time that I called they always put me on hold and most of the time is more than 5 to 8 minutes you guys need to fix their system this is how you lose customer

Friendly service , dirty bathroom

While waiting to order, two other patrons came back to the counter to complain that their orders were wrong. That should’ve been a hint. I ordered mild and Cajun wings and received Cajun and Parmesan wings. I ate one of the Cajun wings before I noticed the order was wrong. Took the wings back up to get my order corrected. They replaced the parm with the mild wing and then put MFing atomic sauce on my Cajun wings. Super spicy and I couldn’t eat them. Also every table they had inside was covered in trash, so we had to eat outside. Better off going to a different location or just eating bologna at home.

Awful service awful food. Boycott. Just say no

First visit. Food was good and hot and the people were friendly. Not much more could have been expected.

If you’re looking for some cheap wings and great fries, this is the place to go! Staff is friendly and the tables are clean

Yea.. AVOID THIS WINGSTOP AT ALL COSTS.. I came made an online order to avoid the wait.. said it'll be ready at 7:51pm. came in at 8pm.. they said they don't put the wings into the fryer until we get there.. what is the point of having an online order??? then we waited 30 minutes for our order.. to get cold fries and wings..??? Just save your money and go somewhere else. The employees seemed lazy as well.. not much life to them and the service horrible.

Quality has gone down over the past 4 years we have gone here. The dining area and kitchen just feel run down too.

Great wings 👌

Service is super slow and wings are never done on time. 3 strikes and I’m out ✌️

Ordered ahead of time and we were supposed to have our order ready at 2:15 and waited till almost 3 o’clock and people that had ordered way after us got their food first, had to ask for a refund just so my boyfriend wouldn’t be late going back to his job. Very disappointed and will not be going back.

Was here a couple weeks ago. The food was good but it took forever to get it. Only one person was in line in front of us and it took about 45 minutes.

I love this wing stop is always full but is because they are amazing

Best wings in AC

one of my favorites places to eat . really good food .

Their wings are extremely salty. Can't stand it. Every wing tastes like pure salt. Wait times are also kind of crazy.

Good customer service, food was tasty. The restaurant was understaffed in the kitchen. Needs both registers open also an expediter to manage take out orders and flow of the entire operation. I think they're somewhat on track to be better but still, have room for improvement.

How can they ever go wrong with crack season fries #Addictive

Terrible service, placed an online order, was told to pick up at 610pm. Didn't leave until 640. Staff was rude, Management blamed me for the delay. I will never order from this wing stop again, terrible.

Consistently the WORST SERVICE of ANY Wingstop I've ever visited ANYWHERE in the country. Congratulations on your 5-year streak! Unbelievable.

It seemed there was no manager. All young kids goofing about in the kitchen. My takeout took twice as long to get as quoted. My sandals kept coming off because they were sticking to the floor as someone spilled something and it wasnt cleaned up. No trashcan in the entire establishment. This is what without a manager on the floor.

The best place for wings. And the best french fries and ranch hands down. Unfortunately the American Canyon gang is a bit slow on orders. Other than that great customer service and reletively calm atmosphere.

Just LOVE IT!! the best. 😍

Food is good but it is on the pricey side.

That my favorite place

Not a great place but then you don't have much options around. Try the Korean saice, it was good.

Costumer service sucks put me on hold 3 times, so I had to go into the store to order and they’re not even busy. These 5 employees jerking around. This store need a lot of work!

I ask for lemon pepper chicken and only the tops is seasoned

Chicken was good but the fries were way over cooked. Was only able to enjoy about 20% of the fries or it will upset my stomach from the oil soaked, burned fries.

Wings are good service has gotten better. Prices have gone up

We love wing stop but the service is bad! Almost every time we have ordered food here they forget to add something or get our order wrong?? How hard is it to listen, type in the computer and execute the order?? Maybe staff needs more training to provide a better service.

Its food is the best

Wings are below average in taste. The phone & online ordering is the worst if you order them for 5:00 & show up at 5:30 you still have to wait 20-30 min. Floors & tables are always dirty. And last night after work 8/16/2018 at 11:00 I went in to get food they said they where closed already even though the sign says open till midnight. Kind of expencexp for super salty below avragav wings. Rude unknowledgeable staff.

If I could give this place NO STARS I would. I ordered my food online 40 minutes before getting off work so it would be ready on time. Wingstop app does not allow you to pay througb the app with anything but a gift card which I did not have. So I had to select the "Pay at Restaurant" option. I get to the restaurant thinking my food, which cost me OVER $65.00 would be ready and the cashier tells me that they tried to call me to verify my payment because my order was more than $30 and that its policy that they don't make the food without payment. I showed her my call log. NO MISSED CALLS!!!!! Not to mention, it NEVER stated that on my confirmation. It said that my food would be ready in approximately 23 minutes!!!! So now I have to wait 2hrs to get my family's food!!!! THIS IS COMPLETE AND UTTER BS. I WILL NEVER COME BACK TO THIS LOCATION.

Slow slow slow. Be prepared to wait, even if you call in ahead or order online. Wait time is more than double what you're told.

Place was dirty. Food was very salty.Employees seemed lazy as well.(American canyon)